If you have any complaint about the way in which any service requests have been handled or the service you receive, please email or write to us at the addresses below. We will do our best to resolve your issue and a director will endeavour to respond to your complaint within 3 working days.

In the first instance email us at

Alternatively, you can write to us at: USIC Internet Services Ltd Unit 2 Josselin Court Josselin Road Basildon SS13 1QE


If you suspect that the source of any network abuse is originating from any part of our network, including customer connections, please report this, detailing as much information as possible to the abuse contact below.